Introduction
During the height of the COVID-19 pandemic, efficiency, speed, and scalability were critical for healthcare systems. AdventHealth, one of the largest non-profit health systems in the U.S., faced a daunting challenge: how to schedule tens of thousands of vaccination appointments across multiple locations—fast.
Leveraging the power of Salesforce and Blackthorn Events, AdventHealth launched a scalable, user-friendly vaccination scheduling system in record time.
The Challenge
At the peak of the pandemic, AdventHealth needed to:
- Schedule COVID-19 vaccines for thousands of patients daily
- Manage multiple locations and providers
- Ensure seamless user experience for both patients and staff
- Handle high-volume traffic without system crashes
Traditional scheduling methods weren’t equipped for this level of demand, especially during a global health crisis.
The Solution: Blackthorn Events + Salesforce
AdventHealth turned to Salesforce and the Blackthorn Events app to build a powerful scheduling solution:
- Salesforce-native integration: Seamless data flow between events, patient records, and communication systems.
- Custom event workflows: Allowed flexible appointment slots, check-ins, and waitlisting.
- Scalable infrastructure: Supported high volumes without slowing down.
- Real-time analytics: Enabled teams to monitor demand and adjust capacity instantly.
This combination of speed and reliability allowed AdventHealth to respond quickly to public health needs.
The Impact
- Over 300,000 appointments scheduled seamlessly
- Reduced administrative burden for staff
- Improved patient satisfaction with a fast and intuitive booking experience
- Secure and HIPAA-compliant solution hosted entirely within Salesforce
Why It Matters
This project showcases how healthcare systems can use technology not just to manage, but to lead during crises. With Blackthorn Events and Salesforce, AdventHealth transformed a logistical nightmare into a streamlined, effective operation.
Want to Launch Your Own Event-Based Scheduling System?
Blackthorn Events is designed to scale with your organization. Whether you’re in healthcare, education, or nonprofits, we can help you deliver seamless event experiences directly within Salesforce.
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