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Salesforce-native apps for building
measurable | impactful | strong | lasting
connections.The Blackthorn Engagement Suite is designed to level up your environment, featuring Events, Payments, Compliance, Messaging, and eCommerce apps. Take the first step of your journey towards stronger engagement.
Explore our Apps
Our Customers
Blackthorn By The Numbers
100
Customers (and counting) across Blackthorn’s Engagement Suite.
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Three Billion Dollars (and counting) processed by the Blackthorn Payments App.
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Thirty-one Million SMS Messages sent (and counting) since 2019 through Blackthorn Messaging.
Our Products
Subscriptions. Mobile pay. Real-time data.
Data Security. Maintain PCI compliance.
Automate SMS. All in Salesforce.
Digital eCommerce. Multiple Stores.
Customer Testimonials
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“[Blackthorn’s] technology as far as your interfaces, different themes, different out of the box features, [for example the ability to] just design our own templates, custom checkouts, everything like that… was a huge score. …The evolving technology you guys offer as well. I mean, we’ve been through a couple of upgrades already. There’s a lot … of good things that come out of that we’re very satisfied with.”
EOS Worldwide previously on Event Espresso
When your product’s sales cycle is complex and highly transactional, text based communication becomes essential.
Wenyu Zhang
Growth Lead
Because of Blackthorn’s full integration with Salesforce, we’ve been able to streamline numerous payment processes resulting in efficiencies and improved customer experience. Our payment processes now scale with our growing business.
Peter Hodel
Product Manager
Being able to see all event attendance information from within Salesforce is making managing events much easier. We no longer need to export and import data.
Ranjeeta Baijnauth
Senior Director, Partner Solutions
Can We Complete Your Technology Stack?
Salesforce Native
Our apps are built specifically for Salesforce, built to pull critical customer engagement data through multiple channels into one primary source of truth – your CRM. Choose how to level up your environment with our extended functionality, including events, payments, compliance, digital storefront, and messaging. All in one place. Always on Salesforce.
Data Transparency
It all comes down to data. Clean data leads to clear decisions, and every decision impacts your bottom line. Each of our apps is designed with the end user in mind, built to equip your team with the tools they need to see the bigger picture behind the numbers. Get to know your customers better by supporting channels that create opportunities for significant customer interactions and in turn, true engagement data.
Customer Support
Choosing Blackthorn means choosing a team who doesn’t take your trust lightly. We stand behind our products and actively develop ever-green relationships with our clients. From onboarding and beyond, our dynamite team is active and easy to reach for any support needs.
Return on Engagement
We like to think of our apps as the ultimate customer engagement toolkit: the more you invest in building stronger, data-driven connections, the higher your “Return on Engagement.”
Customization
When it comes to customer engagement, we know it is never one size fits all. Each of our applications are designed to give you maximum flexibility and customization. Work closely with our team or one of our star partners to configure our out-of-the-box solutions into a solution that perfectly fits into your established processes.
Industry Impact
Accounting and Finance
Put the ‘revenue’ in Revenue Cloud with the top-rated Engagement Suite for the financial services industry. We can help you manage one-time billing or recurring subscriptions, connect to your customers with personalized SMS, and automate your data compliance by dropping your engagement strategies into flows. Take payments in the field, meet your clients where they are, and report on those transactions in real time – all in Salesforce.
Field Service Organizations
Blackthorn Payments allows your team to take payments in the field and house all transaction data directly in Salesforce. Whether you’re using Field Service Lighting or looking to take payments from the Salesforce Mobile App, Blackthorn Payments can support your team anytime and anywhere.
Healthcare
We work with healthcare organizations to build systems that support and streamline patient communication and engagement. From direct or bulk SMS messaging, to registering for events, and remaining compliant while collecting sensitive data – Blackthorn’s got you and your patients covered.
Higher Education
As the Salesforce Education Partner of the Year three years running, we have a solid track record of helping schools build stronger connections with their students, alumni, and donors. Utilize the Blackthorn Engagement suite to enhance engagement data across your CRM to create stronger connection points and more personalized experiences.
Public Sector and Government
Enhance your engagement across the board by incorporating transactional, civic, and communications data into your constituent system of record, Salesforce. Connect with your community via SMS, streamline complex payment processes while remaining compliant, and enhance your Salesforce investment with the Blackthorn Engagement suite.