Invest in success with Blackthorn Support
Blackthorn’s support plans provide guidance from our onboarding, customer success, and product support teams to help you meet your specific business goals
Choose your support plan
Blackthorn’s support plans are designed to set up teams of
every size for long-term events program success.
Work for a non-profit or community college?
Your organization is eligible for discounts.
Plan Comparison
Choose the option that makes the most sense for your business.
Standard
- Kickoff:
- Learning Hub access:
- Dedicated onboarding manager:
- Installation & configuration:
- 3 custom event templates:
- Recurring project check-ins:
- Live event validation & launch support:
- Dedicated Customer Success manager:
- Recurring strategy calls:
- Strategic business review:
- Release support & updates:
- Daily office hours: (Limited)
- Knowledge Base access:
- Community Collaboration Groups:
- Dedicated support:
- Priority support:
- Live chat:
- Phone support:
- Zoom/Video call support:
- Community access: 5 users
- Support hours (US): M-F 8am-5pm ET
- Support hours (AUS): M-F 8am-5pm AET
- General inquiry response times: 8-10 business hours
- General inquiry follow-ups: 24 hours
- Priority response times: 6 business hours
- System impaired response times: 3 business hours
Premium
- Kickoff:
- Learning Hub access:
- Dedicated onboarding manager:
- Installation & configuration:
- 3 custom event templates:
- Recurring project check-ins:
- Live event validation & launch support:
- Dedicated Customer Success manager:
- Recurring strategy calls:
- Strategic business review:
- Release support & updates:
- Daily office hours: (Full)
- Knowledge Base access:
- Community Collaboration Groups:
- Dedicated support:
- Priority support:
- Live chat:
- Phone support:
- Zoom/Video call support:
- Community access: Unlimited users
- Support hours (US): M-F 4am-8pm ET
- Support hours (AUS): M-F 8am-midnight AET
- General inquiry response times: 4.5-6 business hours
- General inquiry follow-ups: 24 hours
- Priority response times: 3 business hours
- System impaired response times: 1 business hour
Kickoff
Learning Hub access
Dedicated onboarding manager
Installation & configuration in Sandbox
3 custom event templates in Sandbox
Recurring project check-ins
Live event validation & launch support
Dedicated Customer Success manager
Recurring strategy calls
Strategic business review
Release support & updates
Daily office hours
(Limited)
(Full)
Knowledge Base access
Community Collaboration Groups
Dedicated support
Priority support
Live chat
Phone support
Zoom/Video call support
Community access
3
Unlimited users
Support team availability
US: M-F
8am-5pm ET
AUS: M-F
8am-5pm AET
(Excludes holidays)
US: M-F
4am-8pm ET
AUS: M-F
8am-midnight AET
(Excludes holidays)
General inquiry response times
8-10 business hours
4.5-6 business hours
General inquiry follow-ups
24 hours
24 hours
Priority response times
6 business hours
3 business hours
System impaired response times
3 business hours
1 business hour
Your events. Your data. All in Salesforce.
See how Blackthorn radically simplifies event management for orgs of all sizes.