Author: Chris Federspiel

Written By Kristen Hicks, tips curated by the Blackthorn team. I worked in a traditional office setting for over ten years before becoming a remote coworker. If there’s one thing I’m grateful for right now aside from healthy family, friends, and coworkers of course is that work-life hasn’t changed drastically due to recent social distancing […]

How Can Businesses Stand Out and Inspire Customer Loyalty? In January 2020, when news of a novel coronavirus started to break, it was impossible to fathom the magnitude of impact it would have on the global economy, let alone our lives. Seemingly overnight, businesses were forced to adapt and face adversarial conditions head-on. While many […]

Effortless Stripe and Salesforce integration: manage payment processing securely in Salesforce with Blackthorn Payments.

What is QA? Quality assurance (QA) is a way of reducing bugs in products and avoiding problems when delivering solutions or services to customers. With frequent updates comes frequent testing, and we’re no stranger to the concept. Unlike other solutions who update their apps quarterly or sometimes bi-annually, Blackthorn releases monthly updates to our Events […]

I was recently on a call with the founder of a Salesforce Implementation company new to Blackthorn, explaining how our customers and our own company use our Payments app to automate our subscription billing processes. Chris. Wow. This is so intuitive and so easy. I want to use it myself, let alone offer it to […]

Businesses and organizations are looking at utilizing online events for the foreseeable future after canceling in-person events to combat the spread of COVID-19. While we know folks are dealing with more than just events right now, we want to do what we can to help make the process easier. If your organization is exploring or […]

Retail e-commerce sales are projected to make up almost 14% of total retail sales by 2021, more than doubling its contribution since 2012 (6%). But what you might find surprising is that most customers are dissatisfied with the online shopping experience. Shopkeep notes that one of the key reasons customers don’t purchase online is a […]

A major goal of any field service business is to scale as quickly as possible. But as your organization grows, you may struggle to keep up. Processes get more complicated and arduous, stifling your operational efficiency. One common snag in the workflow is payment processing, especially if your company works with Salesforce Field Service Mobile. […]

Plaid Integration: Let customers connect their bank accounts faster so you can get paid faster. Plaid makes it much easier to pay by simply and safely connecting bank account information, decreasing the need for credit cards and checks.  Traditionally with ACH payments, companies require micro-deposits to verify the customer bank account. This process requires the […]

Written by: Kristen Hicks, VP of Revenue Operations at Blackthorn.io, and former Midwest College Director of Marketing and Communications. If you’re in higher ed marketing, you’ve probably seen a flurry of emails and LinkedIn posts about tips to ramp up digital marketing and virtual events. But despite all of the webinars, blogs, etc., you’re still […]