I just have to give a HUGE shoutout to Jared and the entire Blackthorn team for their amazing help and outstanding customer service. The open office hours are such a game changer for me and my team. To be able to hop on and sort out a question that has been stumping me for days…in less than 15 minutes…is THE BEST. While their written material is helpful, the fact that I can reach out and get on the calendar of an expert in the same day is unreal. This platform has its quirks, but the customer service piece alone is keeping me in the game and committed to learning how this product can continue to grow and help our organization.