Testimonials

I just have to give a HUGE shoutout to Jared and the entire Blackthorn team for their amazing help and outstanding customer service. The open office hours are such a game changer for me and my team. To be able to hop on and sort out a question that has been stumping me for days…in less than 15 minutes…is THE BEST. While their written material is helpful, the fact that I can reach out and get on the calendar of an expert in the same day is unreal. This platform has its quirks, but the customer service piece alone is keeping me in the game and committed to learning how this product can continue to grow and help our organization.

We have been using [Blackthorn Messaging] for several years. Our student-serving agents find the navigation and ease of use very friendly and efficient. Our most recent support request was outstanding and exceptionally responsive.

Blackthorn is an amazing company to work with. I installed the payment app, and I got it configured in less than an hour, fully connected to Stripe and making test transactions. The documentation was so straightforward I didn’t even need to have any consulting company implement it or help, which was refreshing since, in the past, I have had some AppExchange apps that required paid implementation and lacked clear easy-to-follow documentation.

From their documentation, regular monthly updates, public roadmaps, the quality of support – shout out to Grace and Spencer most recently, you guys were fantastic (thanks!) – I really could go on just about the softer stuff which is something I don’t think I’ve ever said about an ISV.

Now we can real-time see, okay, we are reaching our target audience, these are the people we wanted in the room….We get to see that as the registration is unfolding and can adjust our marketing efforts to respond to that trend.

What I got [from Blackthorn Events] was 100 times better than what I thought I was getting. And it’s been your team that makes that so, and I am telling you that this product is great.

Because of Blackthorn’s full integration with Salesforce, we’ve been able to streamline numerous payment processes resulting in efficiencies and improved customer experience. Our payment processes now scale with our growing business.

Blackthorn just works. It’s a good product, built on the Salesforce platform, so you know it’s going to be there when you need it. And, it works with Salesforce Mobile. They are always willing to help when needed and provide top-notch customer support. We’re a Blackthorn customer for life.

When your product’s sales cycle is complex and highly transactional, text based communication becomes essential.

I’d recommend this app to any company who would want their Salesforce orgs to become 100% PCI Compliant. The team responds very quickly and is helpful – they will answer any questions you have. This app is very straight forward and is easy to understand how everything works.

You need to install this app today. We looked at several options for dealing with potential credit card issues in our org, and this one was the clear winner. Simple and logical setup, this is an app that just makes sense, we were up and running immediately on install.

We were able to achieve PCI Compliance for our Service Cloud instance as soon as Blackthorn Compliance (formerly PCIFY) was installed and configured, which only took minutes. Installing this App was super easy. Pricing is very fair. The team is very responsive and proactively reaches out to provide any assistance.

My business is a consulting partner with Salesforce.com and we constantly look to the AppExchange for solutions that provide value, flexibility and meet our clients’ needs. Many of our clients hold events like large dinners, hiring fairs, lunch and learns etc. This app tackles the hard part of event management with ease. Just install and you will understand.

Blackthorn’s support and developers have been incredibly helpful getting us up to speed very quickly. They seem to be putting out great new features all the time. I’m very excited to continue working with them.

Being able to see all event attendance information from within Salesforce is making managing events much easier. We no longer need to export and import data.