The Blackthorn Engagement suite is your one-stop shop for Salesforce-native applications for optimized customer engagement. Our super savvy Salesforce apps allow you to efficiently manage events, handle payments, maximize your communication channels via SMS, remain compliant, and offer customers/constituents/donors new e-commerce opportunities.
Event More. Manage Less.
#1 Rated Events App on the Salesforce AppExchange.
Blackthorn Events is a Salesforce-native application that gives you the tools to fully manage your event registration, communications, and impact measurement directly in Salesforce. All of your data is real-time, actionable, and accessible from anywhere, so empower your team to tell a deeper data story through clearer reporting on stakeholder engagement.
EVENT MANAGEMENT
- Salesforce Native
- Agenda/Session Management
- Speaker & Sponsor Management
- Multi-Attendee & Group Registrations
- Waitlisting
- Tables & Seats Management
- Recurring Events
- Budget & Expense Module
- Hotel Rooms & Booking Objects
- Staff Assignments
- Venue Management
- Live, Hybrid, & Virtual Event Support
- Workflow Management App Compatible
MARKETING & COMMUNICATIONS
- Campaign Sync & Mass Email Capable
- Marketing Cloud & Pardot Compatible
- Smart Scheduler & Email Template Builder
- SMS & MMS Communications
WEBAPP & EVENT SITES
- Event Wizard/Website Builder
- Branding Settings & CSS Styling
- Embedding Pages on Your Sites
- Fonts/Colors/Templates Management
- Accessibility Controls
- Multi-lingual Support
- Webinar & Virtual Meeting Interface
- Auto-generated URL with Custom URLs
- Event Domain Masking
- Event FAQs & Custom Content
- Event Groups
- Event Calendars
- Event Listing Pages
REPORTING & ANALYTICS
- Salesforce Reports & Dashboards
- Multiple Folders & Standard Reports
- CRM-A & Tableau Compatible
- Native Salesforce Integration Capacity
DATA MANAGEMENT
- Lead/Contact/Account Management
- Attendee Segmentation
- Advanced Contact Matching Rules
- Person Account Compatible
- Compatible with all Salesforce Data Models including GovCloud
FORMS & QUESTIONS
- Registration Form Builder
- Smart Question Logic
- Per Ticket & Per Event Questions
- Post Event Surveys
MOBILE
- Badge Printing
- iOS/Android Check-in App for Organizers
- Swipe to Check-in Attendees
- QR Code Scanning
- Offline Functionality
SELF-SERVICE
- Agenda Builder
- AttendeeLink Registration & RSVP
- Individual & Group Registration
- QR Code & Virtual Ticket
PAYMENTS
- 5 Users Included (additional for a fee)
- Integration with 100+ Gateways
- Multi-Currency & Multi-Company
- Discount Codes
- Pay Later via PayLink – Card, ACH
- Virtual Terminal for Phone Registration
- Refunds
- Stripe Checkout
Your money, your accounts, all on Salesforce.
Blackthorn Payments is a Salesforce-native application designed to equip your organization to transact directly in Salesforce regardless of data model or industry. Easily set up one-time, subscription, self-service, and mobile payments directly within your CRM, connected to your existing customer data. Empower your team with real-time insights and realize your pay-ins and pay-outs more easily. From subscriptions to mobile and field service payments, Payments is money in the bank.
FEATURES
- Lightning & Classic Virtual Terminal
- PCI-compliant payment methods
- Scheduled transactions w/ reattempt
- Automatically updated expired/lost cards. Account updater
- Payment requests w/ PayLink
- Apex & REST APIs
- 135+ Currencies
- Any Object
- Charge, Authorize, Refund
- Disputes
- Expired Card Updater
- Historical Migration Sync
- Lightning Component Terminal
- PCI-Compliant SAQ-D
- SCA/3D Secure 2 Ready
- Recurring Billing & Payment Schedules
- REST & Apex APIs
- Retry Logic
- Stripe Billing Subscriptions
- Webhooks
- Native iOS & Android apps w/card readers
- EMV Certified – Card-Present Rates
- Swipe, Chip, Tap/NFC
- Field Service Lightning FSL
- Salesforce Mobile FOR ADMINS
- Packaged Rollups
- Communities
- Reports & Dashboard
GATEWAYS & PROCESSORS
- 120+ Gateways
- Authorize.net
- Braintree
- Chase Paymentech
- Cybersource
- Elavon
- First Data
- Global Payments
- Heartland
- Stripe
- WorldPay
- EMEA
PAYMENT METHODS
- AliPay
- BACS Direct Debit
- Bancontact
- oleto
- giropay
- iDeal
- Multibanco
- Przelewy24
PAY LATER OPTIONS
- Afterpay
- Klarna
DIGITAL WALLETS
- Apple Pay
- Google Pay
- Clearpay
- EPS
- eWay
- FPX
- Plaid
Bolster Engagement with Messaging
Communicate Where Your Audience Likes to Communicate
Blackthorn Messaging is a Salesforce-native texting app that allows you to send personalized SMS or MMS messages to your customers from anywhere. Automate your SMS communication using the Process Builder and Flows.
Ensure that text messaging is stored and remains within your CRM where it’s reportable and trackable.
FEATURES
- Manage all your text message conversations from a unified inbox
- Send bulk messages from List Views or Campaigns
- Build Automations (Flow, Process Builder, and Apex)
- Send SMS or MMS (image messaging) from any Object
- Configure multiple phone numbers
- Templates with merge fields
- Auto create inbound leads
- Automated conversation tool with campaigns
- Link tracking
- Link shortening
- SMS Forwarding
- Phone lookup to verify phone numbers are mobile numbers and not landlines. This saves you money by not using your message balance to text landlines.
- Lightning Components
Secure your customer data.
Automatically mask sensitive information.
Blackthorn Compliance helps your team quickly find and secure sensitive data throughout your entire Salesforce org so you can stay compliant with PCI and personal data regulations. Proactively find vulnerabilities by automating the search & mask process to take human error out of the equation so you can enjoy peace of mind. Even extend this functionality to email, attachments, and Live Agent to ensure data compliance across all of your connected tools.
DETECT PII, PCI AND AUTOMATE COMPLIANCE
- Native Support for Cases, Emails, Chatter, LiveAgent, LiveMessage, Attachments (w/add-on)
- Detect Credit Card Numbers before they enter Salesforce
- Over 15 patterns for Credit Card Numbers
- Scan your Org to find & mask existing Credit Cards across any date range
- Find & redact national identifiers, IP addresses, SSNs, account numbers
- Scan PDF, JPG, PNG, Word, CSV attachments w/add-onv
- Ignore False Positives w/ patented AI technology
- Detect Handwritten PII ANALYTICS
- Native Dashboards & Reporting for Credit Card Detection & Auditing
- Analysis into your Org’s PII vulnerabilities
- Learn where customers send you their Credit Card Numbers
CUSTOMIZE
- Extend Blackthorn Compliance to any Object
- Create your own PII matching patterns
- Configure Credit Card Detection for any field
- Full or Partial Masking
INCLUDED PATTERNS
- American Express, Discover, MasterCard, Visa, JCB, Diners Club
- China UnionPay, Interpayment, Instapayment, Maestro, Dankort, Solo, UATP
- US SSNs
Do more with your digital store.
Available October 2023.
Blackthorn Storefront is a Salesforce-native continuing and executive education e-commerce app that allows higher ed institutions to easily manage one or more customizable online shops for digital goods, services, and enrollments. Personalize your stakeholders’ digital shopping experiences by connecting marketing communications and building out automated workflows. E-commerce doesn’t have to be complicated when it’s part of your CRM.
Features
- Create a store
- Gallery view products
- Featured products
- Product Descriptions + Multiple Images, Videos***
- Iframe Embed on Website
- Standalone front-end web app
- Customizable UI
- Store Search Filter Criteria / Quick Filter by Keyword
- Featured Product List
- Custom Questions per Product
- View and Edit Cart
- Supports Stripe, TouchNet, CashNet (Auth.net and Spreedly)***
- Supports products and Pricebooks across multiple stores
- Multiple Payment Methods Supported
- Purchase Records are created and stored directly in Salesforce