May 2024 Newsletter

May Release Notes

Blackthorn Events

Zoom Breaking Change: The Zoom Registration Approval Type (Zoom_Registration_Approval_Type__c) field was added to the Event object in response to Zoom’s update on April 22, 2024. This field will enforce the approval type as a required value. If you do not want to enforce registration, no action is required. Previously, Zoom meetings generated during Event creation required a guest to authenticate to join the meeting. (Known Issue: 000003320)
- Use this field to define the type of approval a meeting registration requires. The three types of approval are “No registration required” (default setting), “Manually approve registration,” or “Automatically approve registration.” The default setting is “No registration required.”
- The Zoom Registration Approval Type field is not automatically added to the Event page layout. Click here for detailed steps to add the field and set a value to auto-approve / manually approve registrations.
Experience Cloud | Community Profile Users: When using Event components in the Experience Cloud, Community Profile users can access Attendee Reports and will no longer experience redirecting issues. Please note that users need access to the Blackthorn | Events Reports folder to use the Lightning Quick Actions for different reports.
IN PROGRESS | Fees – Tax/GST: We are alerting you to new objects and fields being deployed with the May release that are related to the foundational development of this new feature; however, this update is not functional yet. The new fields on the Event, Event Item, and Event Item Session objects are part of the ongoing development of the Tax/GST feature and will support the use of taxes.
- Event object: Tax Fee Calculation Type
- Event Item object: Tax Amount and Price with Tax
- Event Item Session object: Tax Amount, Price with Tax, and Tax Rate

For more information on these enhancements and a full list of bug fixes, please click the Events Release Notes button.

Events Release Notes

Blackthorn Payments

SALESFORCE KNOWN ISSUE | Enable Secure Static Resources for Lightning Components: This Salesforce release update has been postponed indefinitely. Test Run on this Release Update should remain disabled in order to use our Virtual Terminal components. This is due to a Salesforce Known Issue.
Spreedly | Payment Methods: When creating a new Payment Method in a Spreedly gateway, Payment Methods with either a 2 or 4-digit value in the card’s Expiration Year field will be correctly stored and synched to the Payment Gateway.
Chat Button: The Chat button on the Blackthorn | Payments Admin and Blackthorn | Payments Setup Wizard tabs has been deprecated.

For more information on these enhancements and a full list of bug fixes, please click the Payments Release Notes button.

Payments Release Notes

Blackthorn Catalog (previously Storefront)

Help Text in the Store Builder: Help text was added to the following fields in the Store Builder.
1. Store Store Name
2. Store Featured Keyword
3. Store Branding Setting
4. Branding Setting Logo URL
5. Product Image URL
Help Text in the Form Builder: Help text was added to the following fields in the Form Builder.
1. Type
2. Required
3. Question
4. Supplemental Question Information
5. Maps To (Object)
6. Maps To (Field)
7. Default Value
8. Hint
Store User Interface: The CSS in the Branding Setting’s Custom CSS URL field will now be visible in the related Store, Store Product pages, and the pre-checkout pages.

Please click the Storefront Release Notes button for more information on these enhancements and a full list of bug fixes.

Catalog Release Notes

Blackthorn Customer Support Notes

Customer Community Spring Engagement Contest Winner: Stacy Medley (Ontario Global 100)

Blackthorn Community Engagement Award A big thank you for your contributions to our customer community. As a thank you for having the highest community engagement this last quarter, we will be sending you a $150 Amazon GC + Swag. This also includes a Community User Badge for “Highest Quarterly Engagement” which has already been assigned to your user in our community!

New Status Definitions for Blackthorn Known Issues

To help clarify what a particular status of a Known Issue on our Community means for customers, we have added definitions for each Known Issue status to the following page on our community:
https://community.blackthorn.io/s/ticket-priority-info

To access this page from our Community…

Please navigate to our Known Issues Page –> Click into the following hyperlink –> Additional details on Ticket Status and Priority definitions found here.

Blackthorn Quarterly Customer Service Experience Survey

Blackthorn strives for stellar customer service while providing the highest level of quality with every customer interaction. With this in mind, we are committed to improving the customer experience and our partnership with your team. This now includes a quarterly survey requesting feedback on your customer service experience at Blackthorn over the last few months.

Please take a few minutes to login to our support community, and click into the survey found on our homepage. Your participation is instrumental to providing a top-notch product and experience for all of our customers and partners.

Update for Partners – Logging Support Requests on Behalf of Customers

We wanted to send a quick reminder for Partners to always log into our community to submit support requests on behalf of customers, which will allow them to select the correct Customer Account. This helps ensure the support request correctly routes to the correct account, support team, accurate SLAs are set etc.

Here is a video walking through the case submission flow once a Partner logs into our community.

News & Events

Storefront is now Catalog!

We’re happy to announce that we’ve renamed our eCommerce app to better align with its primary functionalities. Say hello to Catalog!
Why Catalog? This new name encapsulates the essence of our app, which is designed as both a course catalog and a donation gift catalog.

Learn More

Share Your Reviews and Win a $100 Amazon Gift Card!

Get rewarded for your favorable reviews on G2 and AppExchange! Receive a $100 Amazon Gift Card as our appreciation. Here are a few important details to consider…

You must live in The US, UK, Canada, or Australia
$25 for an AppEx-only review
$50 for a G2-only review
For an AppEx AND a G2 review, $100

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Salesforce-Native Core Applications

Add-on Applications

Discovery

Customers

Partners

May 2024 Newsletter

Highlights

A Note from Chris on the May Release

May Release Notes

Blackthorn Events

Blackthorn Payments

Blackthorn Catalog (previously Storefront)

Blackthorn Customer Support Notes

Customer Community Spring Engagement Contest Winner: Stacy Medley (Ontario Global 100)

New Status Definitions for Blackthorn Known Issues

Blackthorn Quarterly Customer Service Experience Survey

Update for Partners – Logging Support Requests on Behalf of Customers

News & Events

Storefront is now Catalog!

Share Your Reviews and Win a $100 Amazon Gift Card!

Products

Resources

Contact