https://blackthorn.io/journey/?n=1
NON-PROFIT:
Blackthorn Events
Blackthorn events is the ideal solution for fundraising, impact-driven, gala, and open events needing individuals, families, and group-based registrations. From community fairs to coordinated national events, utilize the Blackthorn events app for:
- Salesforce-native Event Registration & Management
- Custom question reporting and attendee insights
- Mobile Check-In & Badge Printing
- Invaluable data enhancements for your recruitment CRM and SIS
HIGHER EDUCATION:
Blackthorn Events
Blackthorn Events is the ideal solution for all divisions of Higher Ed. From Recruitment and Admissions to student success, the Events app can consolidate, automate, and build engaging events and communications journeys directly from your Salesforce org.
Run targeted recruitment events and open days with individual, family, and group-based school registrations and collect your engagement data directly in Salesforce and enhance your advancement CRM. Target and tailor your events to hit specific donor profiles at different funding levels, personalizing the experience from the event page to the registration process.
From community career fairs to on-site recruiting at local admission events, utilize the Blackthorn events app for:
- Saleforce-native Event Registration & Management
- Custom question reporting and attendee insights
- Mobile Check-In & Badge Printing
- Invaluable data enhancements for your recruitment CRM and SIS
ALL INDUSTRIES:
Blackthorn Events
Blackthorn Events is the stakeholder engagement app your community has been waiting for - specifically built with Salesforce users in mind. Now all of your event data, from invitations to attendee management to impact reporting, can be available in real-time from within your Salesforce CRM, regardless of data architecture. Our native data solution empowers your team to automate parts of the organization that can be tedious or cumbersome with off-platform or integrated solutions - putting the focus back on your constituents rather than on your tech stack.
- Native Event Registration & Management
- Online, Webinar & Hybrid Events
- Campus & Education Events, including Continuing Ed Courses
- Multiple UX Options
- Conferences & Sessions
- Mobile Check-In App with Badge Printing
- Payments & Invoices
NON-PROFIT:
Blackthorn Payments
With donors and stakeholders interacting on Storefront, your institution may see an increase in payment processing. You will need a system to process multiple payments from the online courses to donation payments, and that’s where Blackthorn Payments comes into play. Keep your entire transactional process in-house and connected to the constituent records in your CRM. Now you can see all your donors, your pledges and payments, and your engagement data in one place - with full invoicing & receipting included. Stripe users can connect their digital properties to a single, branded Checkout experience that includes all the modern payment methods your stakeholders expect, like Apple & Google Pay.
Enhance your ability to take donations from anywhere by adding Mobile Payments to your Salesforce Org. Now your staff and volunteers in the field can connect Stripe card readers to their mobile devices and take advantage of their real-time conversations with potential donors to take payment right then and there - no pledge follow-up required.
All of Blackthorn’s Payment functionality can be connected to Nonprofit Cloud’s Accounting Subledger app with just a few clicks - enabling your organization to track credits & debits in CRM and output that subledger data in your accounting system’s preferred format.
HIGHER EDUCATION:
Blackthorn Payments
Power up your field events, with BT payments so you can process donations or alumni goods onsite. If your school is using Commerce Cloud and other tools to create donation sites, Blackthorn Payments can also be used as the transaction engine behind those giving campaigns - keeping all of your transactional data PCI compliant and connected to the right donors so you always have a clearly reported view of your revenues. Keep all your payments and engagement data in one place, including full invoicing & receipting. Give Stripe users a single, branded Checkout experience that includes all the modern payment methods like Apple & Google Pay.
ALL INDUSTRIES:
Blackthorn Payments
Simple, Salesforce-native payment processing for every industry. Centralize and modernize your online, subscription, or mobile payment process. Whether one-time or recurring, our app streamlines every step of the payment process while giving your team access to critical financial data. Eliminate manual payments in the field. With Blackthorn payments, your team can collect payments in the field without calling the office or writing down card numbers manually. Whether you’re using Field Service Lighting and are looking to complete transactions related to work orders with bluetooth-enabled card readers, or you’re looking to take a payment from any screen in the Salesforce Mobile App with clicks and one-button processing - Blackthorn payments has you covered.
- PCI-Compliant Credit Card & ACH Payments
- Stripe, Authorize.net, Cybersource, & Spreedly
- iOS & Android Payments w/ Field Service Lightning
- Subscriptions w/Recurring Billing or Stripe Billing
- Credit Card Processing
NON-PROFIT:
Blackthorn Messaging
Once you have your event created, the next step is to manage communication to potential attendees by sending reminders and updates about upcoming events. Engage with current or prospective donors through SMS, creating the highest likelihood of engagement with open rates averaging 95%! With Blackthorn messaging, you can use SMS to reach out through multiple communication channels to engage donors worldwide, reach out to attendees with critical updates, and send reminders to all parties about upcoming events & activities. You can even connect it to cases for social service organizations seeking to engage in 1:1 and group conversations when email or other avenues are unavailable.
HIGHER EDUCATION:
Blackthorn Messaging
Once you have your event created, the next step is to manage communication to potential attendees by sending reminders and updates about upcoming events. Replace email with SMS communication for all your confirmations, reminders, and event updates - reaching your student, alumni, or donors directly with open rates nearing 95% compared to email. Messaging can be used to send out itinerary reminders for scheduled events, schedule timed outreach for fundraising events, and to encourage donations after impactful current events. Ex: “UT beat X - they need new goal posts” and it can all be done in advance or on the fly with audience segmentation using our Smart Scheduler technology. With Blackthorn messaging, you can use SMS to reach out through multiple communication channels to engage students on campus, reach out to parents with critical updates, and send reminders to all parties about upcoming events & activities.
ALL INDUSTRIES:
Blackthorn Messaging
Blackthorn Messaging is redefining customer communication with Salesforce-native SMS/text messaging. Send and receive text message communication from directly within Salesforce. Ensure that all of your text messages are stored and remain within your CRM where it's reportable and trackable. New conversations are created automatically when you receive a text and the conversation status is updated in real-time, allowing users to quickly access transcripts in the Conversation History areas and filter conversations by phone number, status, ownership, and more. Build messaging into your sales or registration processes by engaging your stakeholders through their preferred channel of communication. Simply insert automated or manual messages into your existing business processes to ensure open and clear communication with your customers.
- Manage all your text message conversations from a unified inbox
- Send bulk messages from List Views or Campaigns
- Build Automations (Flow, Process Builder, and Apex)
- Auto create inbound leads
- Automated conversation tool with campaigns
NON-PROFIT:
Blackthorn Compliance
Protect your learner information and reduce the risk of credit card, banking, or unencrypted PII entering your Salesforce instance with Blackthorn Compliance. You may already have Salesforce Shield in place to encrypt access and monitor your platform history, but the addition of Blackthorn Compliance closes the functional gap in shield - it prevents that patterned, errant data from ever entering the system.
HIGHER EDUCATION:
Blackthorn Compliance
Protect your donor information and reduce the risk of credit card, banking, or unencrypted PII entering your Salesforce instance with Blackthorn Compliance. You may already have Salesforce Shield in place to encrypt access and monitor your platform history, but the addition of Blackthorn Compliance closes the functional gap in Shield - it prevents that patterned, errant data from ever entering the system at all.
ALL INDUSTRIES:
Blackthorn Compliance
Blackthorn Compliance keeps you PCI compliant by finding and securing sensitive data throughout your organization. When you are properly equipped to proactively find vulnerabilities and subtract human error from the equation, it adds up to true compliance. Find and automatically mask credit card numbers and PII in Salesforce records, support cases, custom fields and objects, and more. Schedule automatic audits to find and mask any existing sensitive data, catching issues before impact.
- Mask sensitive data in Records & Emails
- Be notified or auto-delete attachments w/SecureAttachment add-on
- Instant data compliance
- Supports all Objects and Fields
NON-PROFIT:
Blackthorn Storefront
With boots on the ground and a communication strategy secured, your team is ready to offer a direct call to action through Storefront. Looking to distribute access digital media? Need to make it easier for stakeholders to donate? Is your organization selling digital affiliation badges? With Storefront, you can build access to any digital good or service, including tour, courses, or other engagements. Connect your Storefront offerings with an automation flows that connect the purchases to all the necessary systems, alerts, and engagement tools on the backend.
BONUS: If you don’t have a system for connecting events/courses to certifications, credentialing, and credit accrual processes - you can connect Storefront to Blackthorn Events with custom flows and track end-to-end learner engagement.
HIGHER EDUCATION:
Blackthorn Storefront
Align your events platform with Storefront to fully automate engagement. Building a group directory within Storefront gives students the ability to select different groups or events to participate in. When a student visits the service directory and adds an activity to their cart, it can trigger an enrollment flow - automating the admin on the back end. This and any number of other automations can be built bespoke for your organization to provide a connected storefront experience inside of your CRM. You can also use Storefront to offer a custom storefront of alumni donations, memberships, and other digital offerings. Alumni can add a membership to their shopping cart to kick off a flow that will reflect that membership on their donor record in your CRM. With the easy point-and-click functionality to create new storefronts as needed, you can create local chapter and campaign-specific stores that all run their transactions through your Salesforce instance, showing you the true value of your campaigns.