Essential Salesforce-native public sector applications for community-driven outcomes.
Use Cases
Encourage constituent engagement through community events, forums, and citizen activities that support your goals for civic involvement – all managed in Salesforce, your citizen database of record.
Target specific stakeholder groups with curated invitations to provide high-touch service to all constituents.
Report on sentiment of initiatives and government offerings through post-event surveys.
Track civic engagement at community festivals, including taking donations for registration or entry.
Send direct SMS communications to constituents to highlight upcoming events, important deadlines, voting registration reminders, or emergency community alerts.
Ensure citizen databases comply with PCI and PII standards with Blackthorn Compliance. Detect and delete patterned, errant data before it enters your system.
Payout management and track payouts directly in Salesforce.
Use Blackthorn Messaging to communicate one-on-one with attendees - straight from their attendee record.
Success Story
The CT Paid Leave program provides income replacement benefits to people who have qualifying reasons. The organization is funded through a small contribution of 0.5% from worker paychecks, currently processed through Blackthorn Payments.
Products Adopted:
CHALLENGES:
Trouble processing the sheer volume of payments successfully
ACH transfers were being blocked, causing customers to be flagged and repeatedly blocked for all new payments.
SOLUTIONS:
Blackthorn Payments (+ Payments Community)
Collaborated with our partner Stripe to ensure ACH transfers were not blocked and customers experienced seamless transactions
Government Suite
Automate engagement. Measure impact.
Build and customize event websites
Manage and track attendee info
Issue tickets and manage mobile check-ins
Automate Salesforce Text Messaging.
Send personalized text messages
Set automated message triggers
Schedule future messages
Data Security. Maintain PCI compliance.
Detect patterns in data
Secure PII to maintain compliance
Schedule automatic audits
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