March 2025 Customer Newsletter

Events

Breaking Change

This breaking change is related to Event Group URL filters. When Caching 2.0 is enabled, the Event Group URL filters behave differently. The Event Group URL parameters used for filtering Event Groups must not include the Category as part of the URL filter, and Event Groups will show up empty.

Please read Keywords and Event Group Filters for specific information and examples before proceeding.

FAQ Component

• When an Event’s UI Experience is set to “Dynamic” and an Attendee reads the FAQ section on an Event’s webpage, they will see an Expand All/Collapse All button. Clicking the button will expand or collapse all the FAQ questions with a single click.
• The user interface for the FAQ component was updated to improve accessibility and the visual structure of the questions.
  • The Frequently Asked Questions section of an Event’s website will respect the branding (colors, font, etc.) set in the Event Settings record.
  • Event FAQ questions with a blank Category field (uncategorized questions) will be grouped in their own section without a section title.
  • Event FAQ questions with a value in the Category field will have the Category as the section title instead of “Expand [Category] Questions.

Duplicate Rules 

Duplicate rules have been updated to ensure completed and processed registrations are handled by duplication logic when configured to block duplicates on creation.

Now, duplicate rules will include Event Registration Submission (ERS) records with Status set to “To Process” and a value in the new Primary Email field. Previously, when duplicate rules were set to block, and a user registered twice while the first ERS record’s Status was still set to “To Process,” duplicate records/Invoices were created. (Known Issue: 000004328)

• Object: Event Registration Submission 
  • Field Label: Primary Email
  • API Name: conference360__Primary_Email__c
  • Data Type: Email
  • Help Text/Description: “The main email from the event registration. This field is automatically populated.” 
  • New Logic
    • If the Event Settings Block Duplicate Registrations = “True” and an Attendee submits a registration that has an ERS record with Status set to “To Process” or “Completed” and the Primary Email field is populated, the Attendee will get an error when they try to submit a duplicate registration.
    • If the Event Settings Block Duplicate Registrations = “False” and an Attendee submits a registration that has an ERS record with Status set to “To Process” or “Completed” and the Primary Email field is populated, the Attendee will be able to submit a duplicate registration successfully.

Payments

Virtual Terminal 

The logic related to the Virtual Terminal custom settings Disable New Payment Method, Hide Card Tab, and Hide Bank Tab has been updated.

• When the Virtual Terminal custom setting Disable New Payment Method is set to “True” (checked) and either the Hide Card Tab or Hide Bank Tab is set to “False” (unchecked), the “New Payment Method” action will be hidden from the top action bar, but it will still be visible in the Payment Method dropdown list.
• If the Hide Card Tab or Hide Bank Tab custom settings are set to “True” (checked), all “New Payment Method” actions are disabled.

Transactions

When using a PayConex payment gateway via Spreedly to accept a payment, the Transaction will be charged and completed successfully. Previously, the currency code was changed to lowercase letters when trying to capture the authorized charge, causing an error. (Known Issue: 000004528)