A note from Katie on the December Release
Listen to a recap from Katie Campbell, Sr. Director of Product, as she details the focus of this release and provides an update about upcoming new features.
Blackthorn Events + AI: What is on the horizon?
Has your organization approached AI tools with excitement or repulsion? Our customers have expressed both reactions, and our approach reflects this duality.
AI detractors will be glad to know we approach all AI exploration with the view that any AI functionality must be fully optional. As always, we exercise extreme care regarding the privacy and security of your data.
We hope AI enthusiasts will be pleased (!) by the exciting possibilities we are exploring via Agentforce and other AI tools.
Check out a recording of our 12/12 first-look webinar to see what our engineers are working on. Then, via our Ideas Portal, weigh in on which features would be valuable to your organization.
December Release Notes
Events
Display Donations & Products Separately
Create a customized checkout experience by separating the Donations and Products sections from the Ticket selection and placing them on a separate page. This prevents attendees from missing out on donations and products when the list of ticket options pushes products and donations out of view.
To place the Donations and Products sections on their page during checkout, set the new Event Settings field
Display Donations & Products separately to “Yes” (checked). Note: If a Form is related to a Donation or Product record, the Form will be displayed on the page with the Donation or Product.
Streamline the Free Event Registration Experience
The new Event Settings’ Remove Info Page for Free Events’ field allows users to remove the contact information/payment details page for free Events when attendee contact information is sufficient. Note: Current users may need to manually add the Remove Info Page for Free Events field to the Event Settings page layout.
Track Form Responses
Your organization’s Google Analytics account can now “listen” to events in an iframe to link the Attendee journey to your main Google Analytics account with an event listener. The iframe event listener, FORM_SUBMITTED, was added to the BT iframe to allow users to track results and gain insights from pre-registration form answers within the iframe.
When an Attendee submits a BT Form, the host page receives a FORM_SUBMITTED event with the following details from the pre-registration form: path (form submission URL path), name (form name), and data (form submission data). NOTE: Post-registration form answers will not trigger the event listener.
Click here for information about setting up the FORM_SUBMITTED event listener.
Please click the Events Release Notes button for more information on these enhancements and a full list of bug fixes.
Events Release Notes
Payments
Aura Virtual Terminal with Experience Cloud
The following will occur when using the Aura Virtual Terminal with the Experience Cloud. (Known Issue: 000003244)
- A newly created Payment Method’s Payment Gateway Customer field will be updated with the existing Payment Gateway Customer when there is an existing Payment Gateway Customer record with the same email and Account used to create the new Payment Method.
- The new Payment Method’s Payment Gateway Customer field will be updated with a new Payment Gateway Customer record when there isn’t an existing one with the same email and Account used to create the new Payment Method.
- Payment Methods added via the Virtual Terminal in the Experience Cloud will be added to the available Payment Methods for the related Account.
- When a user logs into the Experience Cloud from a Contact record, the Virtual Terminal will display all available Payment Methods for the Account.
Transactions
When a Transaction using a Stripe gateway fails, the following occurs. (Known Issue: 000002910)
- A new Transaction is created. Its Record Type is set to “Refund,” Transaction Status is set to “Failed,” Payment Status field is blank, and the Stripe Fee related to the failure is recorded.
- The original Transaction’s Transaction Status is changed to “Failed.”
Please click the Payments Release Notes button for more information on these enhancements and a full list of bug fixes.
Payments Release NotesNews & Events
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ICYMI! A first look at how Blackthorn.io integrates with Agentforce to revolutionize event management.
From creating events, analyzing attendance data to managing registrations & automating communications, learn how this powerful combo simplifies complex tasks for planners and attendees alike.
Watch the recording now. Live demos & use cases included! >> From Input to Impact – A First Look at Agentforce with Blackthorn Events – Blackthorn.io
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We’re sponsoring! INSPIRE 2025: Affinaquest Advancement Users Conference Jan 29, 2025-Jan 31, 2025.
Join us for our first sponsorship event of the year in Scottsdale, AZ! Blackthorn is excited to connect, ‘inspire,’ and engage with our friends in Advancement. Secure your spot and meet us there! >> INSPIRE 2025: Affinaquest Advancement Users Conference Registration, Wed, Jan 29, 2025 at 8:00 AM | Eventbrite