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I just have to give a HUGE shoutout to Jared and the entire Blackthorn team for their amazing help and outstanding customer service. The open office hours are such a game changer for me and my team. To be able to hop on and sort out a question that has been stumping me for days…in less than 15 minutes…is THE BEST. While their written material is helpful, the fact that I can reach out and get on the calendar of an expert in the same day is unreal. This platform has its quirks, but the customer service piece alone is keeping me in the game and committed to learning how this product can continue to grow and help our organization.
It’s crazy how fast Blackthorn has grown from the time we implemented with Ashley Wagner when the company was maybe 12 people! The last year or so, I think everything’s gone really smoothly. Initially, I [was submitting] cases all the time, but sounds like the transition over to AWS has really helped fix a lot of the issues that we were having before.
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Blackthorn just works. It’s a good product, built on the Salesforce platform, so you know it’s going to be there when you need it. And, it works with Salesforce Mobile. They are always willing to help when needed and provide top-notch customer support. We’re a Blackthorn customer for life.
From their documentation, regular monthly updates, public roadmaps, the quality of support – shout out to Grace and Spencer most recently, you guys were fantastic (thanks!) – I really could go on just about the softer stuff which is something I don’t think I’ve ever said about an ISV.
Because of Blackthorn’s full integration with Salesforce, we’ve been able to streamline numerous payment processes resulting in efficiencies and improved customer experience. Our payment processes now scale with our growing business.
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