Blackthorn just works. It’s a good product, built on the Salesforce platform, so you know it’s going to be there when you need it. And, it works with Salesforce Mobile. They are always willing to help when needed and provide top-notch customer support. We’re a Blackthorn customer for life.
From their documentation, regular monthly updates, public roadmaps, the quality of support – shout out to Grace and Spencer most recently, you guys were fantastic (thanks!) – I really could go on just about the softer stuff which is something I don’t think I’ve ever said about an ISV.
We like Blackthorn Payments because it provides us with the ability to build any process and integrate payment in whatever way we want… Blackthorn Payments is incredibly flexible and that’s why we like it.
We were able to achieve PCI Compliance for our Service Cloud instance as soon as Blackthorn Compliance (formerly PCIFY) was installed and configured, which only took minutes. Installing this App was super easy. Pricing is very fair. The team is very responsive and proactively reaches out to provide any assistance.